Recognition of Superior Customer Service and Satisfaction
among the Nation's Online Retailers!
(Shasta Lake, CA) October 2014. Beauty Care Choices was
awarded the Bizrate Platinum Circle of Excellence Award today. The Award
recognizes retailers that received outstanding online customer satisfaction
scores throughout a one-year period, as rated by millions of verified online
buyers. The 2014 Bizrate Circle of Excellence Award was earned by only 140
online retailers, representing the top 2.9% of retailers in North America.
Among the Award winners, 80 retailers received the highest distinction, the
Platinum Award.
The Bizrate Circle of Excellence Platinum Award is conferred
to retailers that not only achieved winner status, but also earned a score of
at least 9.0 out of 10.0 in all seven key satisfaction indicators reviewed for
the Award. “We are proud to recognize and honor retailers who not only strive
for excellence in online shopping, but also demonstrate a dedication to the
best customer service,” said Bill Glass, CEO of Connexity Inc., parent company
to both Bizrate and Bizrate Insights. “The foundation of good customer service
is the instinct to ask 'how are we doing?' Caring translates into more loyal
customers and increased sales.”
“At Beauty Care
Choices, we value the voice of the customer,” said Jennifer Coy, CEO. “We work hard to keep our customers happy and
are incredibly proud of earning a Bizrate Circle of Excellence Platinum Award.
We plan to showcase this Award to bring confidence to new shoppers and show
them that customer service is high priority for Beauty Care Choices."
Among the factors taken into consideration to be named a
Bizrate Circle of Excellence winner are:
1)
Point of Sale metrics
2)
Post Order Fulfillment metrics
3)
Overall Satisfaction
4)
Repurchase Intent
5)
Product Selection
6)
Product Met Expectations
7)
On -Time Delivery
8)
Ease of Finding
9)
Customer Support
Beauty Care Choices Ratings
9.6 out of 10 On-Time Delivery
Satisfaction with order arrival relative to expected order
receipt date
9.6 out of 10 Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10 Product Met Expectations
Correct product was delivered, is of the expected quality,
and works as described/depicted
9.5 out of 10 Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10 Product Availability
How easily were you able to find the product you were
looking for
10.0 out of 10 Returns Process
Satisfaction with the returns process
About Beauty Care
Choices:
Beauty Care Choices is an authorized online salon selling
professional beauty products and tools for hair, skin, nails and more. They offer consultations over the phone and
via email from licensed cosmetologists. That is one thing that makes Beauty
Care Choices different from any other online retailer of salon products. You can purchase your luxury beauty products
from an online salon providing personalized customer service and educated
advice. Beauty Care Choices has an
amazing selection of brands and their website is easy to use.
About Bizrate®
Insights:
With over 26 million surveys collected annually from over
5,500 retailers worldwide, Bizrate Insights is the largest source of verified
customer-generated seller ratings and reviews, helping both retailers and
consumers make informed decisions. Bizrate Insights’ core solutions cover
online and mobile visitors, online and mobile buyers, as well as retail store
buyers.
About Connexity, Inc.
Connexity, Inc. (http://www.connexity.com) is a retail-based
technology and data-driven integrated marketing solutions company that
leverages almost twenty years of collected online retail consumer behavior to
enable brands and retailers to reach in-market buyers and grow their prospects
at significant scale. Headquartered in Los Angeles, the company operates sites
and business services in the United States, the United Kingdom, France and
Germany including Bizrate, Beso, Shopzilla, Retrevo, TaDa, PrixMoinsCher, and
SparDeinGeld. Connexity, Inc., formerly Shopzilla, Inc., is owned by Symphony
Technology Group (STG).
To find out more about Beauty Care Choices ratings and
company overview go to:
For more information:
Jennifer Coy
530-222-2950
